Privacy Policy

This Privacy Policy describes how Alcyone Hotel Residences collects, uses, stores and protects your personal information when you use westerlyreviewgroup.com and our in-person services. We are committed to handling your data responsibly and transparently.

Information we collect

We may collect your name, email address, phone number, event details, dietary requirements, payment information and other details you voluntarily provide through our contact forms, by email, by phone or during an in-person booking. We do not collect sensitive personal information beyond what is necessary to deliver our services.

How we use your information

  • To respond to your enquiries and process your reservations.
  • To provide customer support and confirm the details of your booking.
  • To improve our website, services and guest experience.
  • To comply with legal, tax and regulatory obligations.

Sharing and disclosure

We do not sell, rent or trade your personal data. We may share information with trusted service providers, such as payment processors, accountants and legal advisers, who are bound by confidentiality and use the data only for the specific tasks we ask them to perform. We may also disclose information where required by law or to protect our rights.

Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or alteration. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

Your rights

Depending on your location, you may have the right to access, correct, delete or restrict the use of your personal data. You may also object to processing or request a copy of the information we hold about you. To exercise any of these rights, please contact us using the details below.

Retention

We keep personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, to resolve disputes and to enforce our agreements. When no longer needed, we delete or anonymise the data securely.

Contact

If you have any questions about this Privacy Policy or how we handle your data, please contact Alcyone Hotel Residences at 35 Hercules St, Hamilton QLD 4007, Australia. Email: westerlyreviewgroup@gmail.com. Phone: +61 7 0505 5110.